Customer Satisfaction is Our Priority

If you're not entirely satisfied with your purchase from Fashion Mart Club for any reason, please don't hesitate to contact us directly at service@fashionmigo.com, and our dedicated team will assist you in finding the best solution for your case.

Return Policy

Online purchases made through Fashion Mart Club are eligible for exchange or refund within 14 days from the date you received all your item(s). Please ensure that the following conditions are met:

• Items must be in their original packaging.
• Items must be unworn, unwashed, and unaltered.
• Items must have all original tags and their original packaging.
• The original shipping cost and insurance fees (if any) are non-refundable.

How to Initiate a Return:

Step 1: Submit your exchange/return request to our customer service via service@fashionmigo.com.

Step 2: Explain the product you wish to return and provide the reason for the return.

Step 3: Prepare your package for return.

Step 4: Deliver your package to the designated return address.

Processing Time: Most returns are processed within 5 business days after we receive your package. If no specific instructions are provided, we will issue the refund to your wallet, which can be used for your next purchase or withdrawn to your payment account. You will receive a confirmation email once your refund has been issued.

Please Note: We do not accept any requests for exchange or return for "specials."

Purchase Not Eligible for Return:

• Final sale items are not eligible for return or exchange.
• Swimwear is not eligible for return or exchange unless it is defective, damaged, or the wrong item. When submitting a return/exchange request for swimwear, please include a picture showing the problem/defect.

Damaged Items: If you receive a damaged product, please notify us immediately for assistance.

Order Cancellation:

• We offer a full refund if the order is canceled within 24 hours of purchase. Please submit an order cancellation request to our customer service via service@fashionmigo.com.
• For orders canceled after 24 hours of purchase but before shipment, we will offer a partial refund after deducting a 15% cancellation fee.
• We cannot accept order cancellation requests if the orders have already been shipped.

Refund or Exchange Processing: Refund or exchange will be processed as soon as we receive the return parcel and confirm the item's condition.

Return Address: You will receive authorization from us by email with our return address after submitting your return request. Please note that the address on the received package is for overseas transshipment and not the return address.

Return Shipping: You can use any shipping carrier to return items to our Chinese Return Center. We recommend choosing cost-effective options like postal shipping for convenience.

Refund Timeline: The refund time depends on your payment method:

• PayPal refunds: 3 business days
• Credit card refunds: 7-14 business days (may vary by credit card company)

If you haven't received a refund within the specified time frame, please check your bank account, contact your credit card company, and then your bank. If the issue persists, reach out to us at service@fashionmigo.com.

At Fashion Mart Club, we're committed to ensuring your satisfaction with every purchase. If you have any further questions or require assistance, please do not hesitate to contact us.